Reklamace zboží

At Mikov, we pride ourselves on the quality of our products. However, if a defect does occur, we are ready to resolve the issue with you as quickly as possible. As a consumer, you have the right to file a complaint in the event of a defect that occurs within 24 months of receiving the product.

Step-by-Step Guide to Filing a Claim

To help us process your return as quickly as possible, please follow these steps:

1. Pack the item: Pack the item you’re returning so that it won’t be damaged further during shipping. Include all accessories that were part of the original package.
2. Include the following documents:
   • A copy of the proof of purchase (invoice).
   • Description of the defect: Briefly describe exactly what is wrong with the item.
   • Contact information: Your address, phone number, and email address.
   • Your request: Specify how you would like the claim to be resolved (e.g., repair, replacement with a new item, or a refund if the defect is irreparable).

3. Send the package: Mail the package (or deliver it in person) to our headquarters at:

   Mikov s.r.o.
   No. 741
   407 79 Mikulášovice
   Czech Republic

(Note: Please do not send goods for a return as cash-on-delivery; we cannot accept such shipments. Also, for hygiene reasons, please ensure the goods are clean.)

How long will it take to process the claim?

• Decision on the claim: We will decide on the claim immediately; in more complex cases, within 3 business days.
• Resolution Deadline: We will resolve the complaint, including rectifying the defect, no later than 30 days after it is filed (unless we expressly agree with you on a longer timeframe). We will notify you of the resolution via email.

Shipping Costs for Claims

If your claim is deemed valid, you are entitled to reimbursement of reasonable costs incurred in connection with the claim (particularly postage).

What is not covered by the warranty?

Unfortunately, the warranty does not cover defects caused by:

• Normal wear and tear resulting from use of the product.
• Mechanical damage or improper handling (e.g., using a knife for a purpose other than its intended use).
• Neglect of the product.
• Interference by a third party.

Need some advice?

If you’re not sure whether your issue qualifies for a warranty claim, or if you need advice on how to proceed, please don’t hesitate to contact us:

• Email: sales@mikov.cz
• Phone: +420 412 394 113