All About Shopping

Welcome to our online store! To make your shopping experience as convenient and straightforward as possible, we’ve put together a comprehensive guide for you in one place. Here you’ll find everything you need to know about shopping with us, including payment and shipping options, as well as what to do if you need to return an item.

You can shop with us even as an unregistered guest. However, creating a customer account will make your shopping experience much easier and offer several great benefits:

• Faster shopping: You’ll save yourself the trouble of re-entering your shipping and billing addresses for future orders.
• Complete overview: You’ll get an instant overview of the current status of your orders.
• Everything in one place: In your account, you’ll find your complete purchase history and all receipts (invoices) in one place.

Loyalty Program—Earn Points and Save: By creating an account, you automatically become a member of our loyalty program. It’s simple and completely hassle-free:

• Earning points: We’ll automatically reward you with points for every order that’s shipped and paid for.
• Point Value: 1 point = 1 Kč discount.
• Points Credit: Points are credited to your account 14 days after the purchase is made (after the return period has expired).
• Point Validity: Your points never expire. You can redeem them right away on your next order, or save them for a larger purchase.
• Redeeming Points: Simply apply the discount with a few clicks in your shopping cart before completing your order.

Product Availability and Appearance

We manufacture most of our products for you based on our current production capacity. If you see that a product is currently out of stock, please contact us and we’ll be happy to provide you with an estimated restock date.

Order Changes

Once you confirm your order by clicking the button, it is firmly entered into our system. If you’d like to change or add something, please contact us immediately by phone or email. If we haven’t shipped the package yet, we’ll be happy to accommodate you.

We strive to make it as convenient as possible for you to pay. In your shopping cart, you can choose from the following options:

• Cash on Delivery: Pay in cash or by card when you receive your package from the carrier.
• Online credit card payment: Fast and secure payment immediately after completing your order.
• Bank transfer in advance: After you submit your order, we’ll send you the payment details.
• Via ThePay payment gateway: An alternative and fast online payment option.

Note: For orders exceeding 10,000 CZK including VAT (or 400 EUR), we reserve the right to request payment of part or all of the amount in advance.

We usually ship orders within 3 business days of order confirmation. We’ll always notify you by email with a more specific delivery date and to let you know that your package is on its way. You can choose from several reliable shipping carriers:

• Zásilkovna
• Balíkovna (formerly Česká pošta)
• GLS
• DPD

If you are purchasing as a consumer, you have the right to return the merchandise without giving a reason within 14 days of receiving it.

Please pack the goods securely (ideally in their original packaging) and include a note with your order number and contact information. Send the package to this address: Mikov s.r.o., Dr. E. Beneše 349, 257 51 Bystřice

We will refund the money to your account without undue delay (no later than 14 days) as soon as we receive the package back.

Note: Do not send returned items cash on delivery; we do not accept such shipments. Custom-made items cannot be returned.

We provide consumers with a 2-year warranty on our products.

If you discover a defect in the product, please send it to our headquarters: Mikov s.r.o., P.O. Box 741, 407 79 Mikulášovice

What should you include in the package?

• The item being returned, including all accessories.
• A copy of the proof of purchase (invoice).
• A brief description of the defect.
• Your contact information (phone number, email address, and mailing address).
• Your preference for how you’d like the claim resolved (repair, replacement, or credit).

We process complaints as quickly as possible, but no later than 30 days after receiving the goods.

If you have any questions about your purchase that aren't answered here, please don't hesitate to contact us. We'd be happy to help.

Email: sales@mikov.cz

Phone: +420 412 394 102